Blog 9: Cross-Cultural Negotiation and Conflict Resolution in Global Talent Management
MANAGING AND RESOLVING CONFLICTS IN GLOBAL TEAMS In the context of Global Talent Management (GTM), managing and resolving conflicts effectively is crucial for maintaining productivity and collaboration within diverse teams. Cross-cultural teams often face conflicts due to differences in communication styles, values, and work behaviors (Erfan, 2024). Understanding how to manage these conflicts in a culturally sensitive way can significantly improve team dynamics and help organizations maintain a positive, productive work environment (Tarique and Schuler, 2010). Thomas-Kilmann Conflict Mode Instrument (TKI): A Framework for Managing Conflict The Thomas-Kilmann Conflict Mode Instrument (TKI) is a widely used tool for understanding how individuals approach conflict. It categorizes conflict-handling styles into five modes: Competing : High assertiveness, low cooperation. Individuals pursue their own concerns at the expense of others. Collaborating : High ...